Passport Information Helpline

All passport enquiries are handled by Careline Services through our Passport Information Helpline. Hours of operation: Weekdays from 0830 - 2030 Eastern Standard Time.

If calling from the USA, the Caribbean or South America:
+ 44 208 082 4721

If calling from Canada:
+ 44 208 082 4722

For customers with hearing difficulties, a Textphone service is available by contacting + 44 1750 725 368

Calls will be charged at a rate of GBP 0.69 per minute + VAT.  Please have your credit card ready before you call.  (Telephone service providers will also charge for the cost of the international call).

Alternatively you can call via a premium rate telephone number (please note - this is only available if calling from the USA or Canada).

If calling from the USA:

1 900 945 2220

If calling from Canada:

1 900 783 5791

Calls will be charged at a rate of US$2.50/Canadian$3.00 per minute for the duration of the call.  Please note:  Calls made on a mobile phone may be subject to additional charges, please check with your mobile phone provider.

UK Passport Service for the Americas and Caribbean Address:

UK Passport Service for the Americas and Caribbean
British Embassy
19 Observatory Circle N.W.
Washington DC 20008

Complaints

If you have a complaint about the UK Passport Service for the Americas and Caribbean, British Embassy, Washington.

If you have a complaint about our Passport Information Helpline.