Comments and Complaints about the British Embassy, Washington

If you wish to comment, complain or make a suggestion about our services, please write to:

The British Embassy
3100 Massachusetts Ave, NW
Washington, DC 20008

Consular Services
If you wish to make a complaint or send us comments about the consular service we offer, please write to:

Consular Regional Director

Consular Section
19 Observatory Circle, NW
Washington, DC 20008

Passport Services

If you wish to make a complaint about our Passport Services, please write to:

HM Consul

UK Passport Service for the Americas and Caribbean
The British Embassy
19 Observatory Circle N.W.
Washington, DC 20008

If you wish to make a comment or suggestion about the passport service we provide, please complete this questionnaire and forward to the address above. 

All complaints will be investigated. A reply will be sent within two weeks and where this is not possible, we shall send you a brief interim response explaining why. The sooner we know about any difficulties you may be encountering, the sooner we can help put them right.

Passport Information Helpline

If you feel that your experience with Careline Services (our passport information helpline) was below the high standards the Foreign and Commonwealth aim to provide please e-mail Careline Services directly at:

ukpassportserviceUSAcanada@careline-services.co.uk

All complaints will be acknowledged within 1 working day.