Visa Enquiries

Please visit the visa pages of the website. For further visa enquiries, contact Worldbridge, our commerical partner, at these numbers:

1 900 656 5000 - calls cost $3 per minute

OR

1 212 796 5773 - $12 flat fee  (residents outside the US will need to call this number)

Please note: Worldbridge is NOT able to provide information on the status of an application that has already been submitted.

Passport/Consular Enquiries:

Please Note: Passport services for British Citizens are centralised in Washington, DC. Please visit the passport section on the website.

Passport Information Helpline:

All passport telephone enquiries are handled by our outsource partner Careline. (Please allow a minimum of 20 working days before calling Careline for status queries regarding passport applications). Hours of operation: Weekdays from 08.30-20.30 Eastern Standard Time.

If calling from the USA:
0 11 44 208 082 4721

If calling from Canada:
0 11 44 208 082 4722

For customers with hearing difficulties, a Textphone service is available by contacting 0 11 44 1750 725 368

Calls will be charged at a rate of GBP 0.69 per minute.  Please have your credit card ready before you call.  (Telephone service providers will also charge for the cost of the international call).

Alternatively you can call via a premium rate telephone number.

If calling from the USA:

1 900 945 2220

If calling from Canada:

1 900 783 5791

Calls will be charged at a rate of US$2.50/Canadian$3.00 per minute for the duration of the call.

All passport applications made must be sent to the UK Passport Service for the Americas and Caribbean

If you have a complaint or comment about or Passport Information Helpline.

Consular enquiries:

The Consular Section at the British Embassy, Washington issues British passports and birth registrations, and is responsible for questions relating to British nationality. Other consulates are available to perform the legalisation of documents, oaths/affirmation of allegiance, notices of marriage and other matters relating to the welfare of British Citizens within their respective consular district. Click here to find your nearest Consulate.

The address for the Consular Section at the British Embassy Washington is 

Consular Section
19 Observatory Circle, NW
Washington, DC 20008
Tel:  202 588 6500

If you are a British Citizen in need of consular assistance, staff in the following Consulates will be able to help you in situations of emergency:

The emergency numbers provided are only to be used in cases of genuine emergency. We will not respond to routine enquiries on these numbers.

• The British Embassy
  Emergency: (202) 588 6500
  Fax: (202) 588 7850
• British Consulate-General, Atlanta
  Emergency: (404) 954 7700
  Fax: (404) 954 7702
• British Consulate-General, Boston
  Emergency: (757) 278 0064
  Fax: (617) 621 0220
• British Consulate-General, Chicago
  Emergency: (312) 970 3800
  Fax: (312) 970 3852
• British Consulate, Denver
  Emergency only (during office hours): (303) 592 5212
  Emergency only (outside office hours): (713) 659 6270
  Fax: (303) 592 5209
• British Consulate-General, Houston
  Emergency: (713) 659 6270
  Fax: (713) 659 7094
• British Consulate-General, Los Angeles
  Emergency (Office Hours) : (310)-481-0031
  Fax: (310) 481-2960
• British Consulate-General, Miami
  Emergency: (305) 374 3500
  Fax: (305) 374 8196
• British Consulate-General, New York
  Emergency: (212) 745 0202 (option 2)
  Fax: (212) 754 3062
• British Consulate, Orlando
  Emergency: (407) 254 3300
  Fax: (407) 254 3333
• British Consulate-General, San Francisco
  Emergency: (415) 617 1300
  Fax: (415) 434 2018

General Enquiries
General Inquiries about Britain can be sent to:

Public Affairs Team
The British Embassy
Washington D.C.
3100 Massachusetts Avenue NW
Washington D.C. 20008-3600

Or submit your question by emailing britishembassyenquiries@gmail.com.